AUSCO Investment Group Pty. Ltd., ABN 24 163 086 968, (“AUSCO”, “we”,“us”, “our”) recognises the importance of safeguarding your personal information and compliance with the Privacy Act 1988 (“the Act”).
Collection of Personal Information
We treat information as personal information if an individual person can be reasonably identified from that information. We will usually collect your personal information directly from you wherever it is reasonable and practicable to do so in the circumstances. We may also collect personal information from selected third parties (such as real estate sales agents and websites), where you have consented to this.
We usually collect personal information in the following ways:
As a general rule we do not usually collect sensitive information. If you do provide sensitive information to us for any reason, you consent to us collecting that information and to us using and disclosing that information for the reason that you provided it to us and as permitted by the Act.
Use of Personal Information
Generally, we will only use and disclose personal information that we collect about you so that we can do business together and for the reason/s it was collected. This may include the following:
As per the above, personal details we provide to real estate agents may be used by them to contact you regarding our business, services, products and properties.
Unless otherwise advised to you, we will not disclose your personal information outside of Australia.
Quality and Security
We may store personal information on internal computer databases, local hard drives and/or in hard copy at our offices, and we employ reasonable commercial physical and electronic security measures to protect any records that we hold which contain your personal information. We may also engage third party service providers to assist in storing and processing certain types of personal information for us.
We take all reasonable steps to ensure the security and accuracy of personal information we hold, and to protect your personal information from misuse and loss, unauthorised access, interference, modification or disclosure, in accordance with the requirements of the Act.
A Cookie is a piece of information that our web server may send to your machine when you visit one of our websites. The Cookie is stored on your machine, but does not identify you.
A Cookie helps us to recognise you when you re-visit our websites and to co-ordinate your access to different pages on the websites. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored.
Links to other sites
We may provide links to other websites on our websites. If you use these links, you will leave our website and we are not responsible for any of these websites, or their usage of your personal information. We recommend that you check the privacy policies on those websites.
Access, Correction and Opting Out
You can always opt out of receiving marketing material you receive from us via email, by following the instructions in the relevant email to unsubscribe, or opt out otherwise by contacting us on firstname.lastname@example.org with your request.
You also have a right to access and seek correction of the personal information we hold about you. You can do so by sending us your request to email@example.com. You may need to provide proof of identity before we can grant access or make a requested change. In general, we will allow access to the personal information we hold about you, however, we may deny you access if we
reasonably believe that providing access would pose a serious threat to the life or health of any individual, providing access would have an unreasonable impact upon the privacy of other individuals, or it is otherwise appropriate for us to deny access in accordance with the Act.
If we agree with your request, we will make any changes requested. If we don’t agree to make changes, we will provide you with the reasons for our decision.
Concerns or Complaints
If you have a concern or complaint in relation to our handling of your personal information or you believe that we have breached the Act or any other applicable privacy laws or codes, you can contact us by email at firstname.lastname@example.org. We will investigate your concerns and will respond to you in writing as soon as possible (usually within 14 working days).
Further information about your privacy rights can be found at the website of the Office of the Australian Information Commissioner (http://www.oaic.gov.au).
Last Updated: November 2015